Job Summary

Galapagos Federal Systems LLC is seeking a motivated and qualified individual to join our team as a Windows Applications Administrator. This role offers the opportunity to work with a skilled and collaborative team supporting mission-critical systems for the Defense Travel Management Office (DTMO).

The Windows Applications Administrator provides administration and operational support for Windows-hosted applications within the DTMO Enterprise Infrastructure. This position manages the full lifecycle of Government Off-The-Shelf (GOTS) and Commercial Off-The-Shelf (COTS) applications, including installation, configuration, testing, deployment, troubleshooting, updates, logging, and patch management.

Serving as a Subject Matter Expert (SME) for supported Windows applications, the administrator provides technical guidance and support to DTMO users and IT leadership. Core technologies include Windows Server, Internet Information Services (IIS), Microsoft SQL Server, and Splunk.

The role also includes monitoring the DTMO Passport website and applications during core business hours (0600–2200 ET, Monday–Friday) and providing on-call support for mission-critical incidents outside normal hours. The administrator works closely with DMDC IT System Administrators to resolve infrastructure issues, supports disaster recovery testing, participates in governance processes, and applies ITIL best practices for incident management and root cause analysis.

Key Responsibilities

The Windows Applications Administrator will:

• Install, configure, test, deploy, update, and patch DTMO Government Off-The-Shelf (GOTS) and Commercial Off-The-Shelf (COTS) applications on Windows platforms
• Troubleshoot application issues and respond to user inquiries, ensuring timely resolution and system availability
• Perform routine application maintenance, including reviewing error logs, diagnosing issues, and implementing corrective actions
• Configure user access controls and monitor application stability, performance, and security throughout the software life cycle
• Support logging and monitoring tools that capture security events and integrate with DMDC-approved monitoring systems
• Coordinate with DMDC IT System Administrators to resolve infrastructure-related issues affecting application performance and availability
• Provide technical support and guidance to DTMO users, system administrators, and IT leadership
• Support external system connectivity, including white listing activities, port and protocol configuration, submission requests, and validation processes
• Develop and maintain technical documentation, including network diagrams, standard operating procedures (SOPs), and port and protocol inventories
• Support Governance Board processes, including preparation of documentation, change request reviews, level-of-effort estimates, impact assessments, and stakeholder coordination
• Participate in disaster recovery testing to ensure restoration of DTMO enterprise services, including the DTMO Passport website
• Restore normal operations following incidents, conduct root cause analysis, and apply ITIL best practices for incident and problem management
• Monitor production systems and respond to outages within established service-level requirements, including notifying the government IT manager within 10 minutes of detection

Skills and Experience

• The Windows Applications Administrator must have:
• Must obtain and maintain a Tier 3 (T3) or higher background investigation
• 5+ years of experience administering applications in Windows Server environments
• Experience supporting Windows-based applications in enterprise or government IT environments
• Strong knowledge of Windows Server operating systems and Microsoft Windows environments
• Experience with application installation, configuration, troubleshooting, and lifecycle management
• Familiarity with Active Directory, Group Policy, and Windows system services
• Experience administering Internet Information Services (IIS)
• Understanding of system monitoring, performance tuning, and troubleshooting methodologies
• Experience supporting change management, patch management, and system updates in controlled environments
• Ability to diagnose and resolve complex application issues in collaboration with infrastructure and development teams
• Strong analytical, organizational, and problem-solving skills
• Ability to work effectively within cross-functional IT teams and federal program environments
• Strong written and verbal communication skills, including technical documentation

Education and Certifications

The Windows Applications Administrator must meet the following:

Required

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (Microsoft Certified Solutions Associate (MCSA) certification (accepted in lieu of bachelor's degree)
• Relevant professional experience in systems or application administration may substitute for formal education in some cases

Preferred

• Microsoft Certified Solutions Associate (MCSA) certification
• CompTIA Security+
• ITIL Foundation Certification

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.