Job Summary

Galapagos Federal Systems LLC is seeking a highly skilled and motivated Senior PC Specialist to provide comprehensive IT support within a large military hospital environment. This position plays a critical role in maintaining reliable computer systems, supporting end users, and ensuring efficient daily IT operations in a secure, mission-focused setting.

The selected candidate will be responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, operating systems, and peripheral devices. Working closely with the Site Manager, Workflow Manager, and technical support teams, the PC Specialist – Senior will provide timely technical assistance, manage service requests, and support network account administration and cybersecurity compliance activities. 

The ideal candidate possesses strong technical troubleshooting abilities, excellent customer service skills, and experience supporting enterprise or Department of War (DoW) IT environments. Success in this role requires attention to detail, adaptability, and the ability to work both independently and collaboratively while maintaining compliance with established IT policies and security requirements. 

Key Responsibilities 

The Senior PC Specialist will: 

• Support daily IT operations under the direction of the Site Manager, Workflow Manager, and designated technical leadership 
• Install, configure, maintain, and troubleshoot desktop computers, operating systems, software applications, and peripheral devices 
• Diagnose and resolve hardware, software, network connectivity, and system performance issues, escalating complex problems to appropriate technical personnel 
• Provide technical assistance to end users through telephone, email, and on-site support, ensuring timely and professional resolution of service requests 
• Manage, document, track, and update IT service tickets, maintaining accurate records of troubleshooting activities, corrective actions, and resolutions 
• Assist with network account creation, modification, access management, and troubleshooting in accordance with established security policies 
• Monitor and track user compliance with required cybersecurity training, network access policies, and organizational IT requirements 
• Maintain and update user profiles and cybersecurity training records within the Army Training Certification Tracking System (ATCTS) 
• Coordinate with other DoW facilities to support network account updates and system access requirements associated with Permanent Change of Station (PCS), Temporary Duty (TDY), and deployment activities 
• Perform routine equipment maintenance, including printer and scanner installation, troubleshooting, and replacement of consumables 
• Review system error messages, implement approved corrective actions, and escalate unresolved issues as necessary 
• Assist with software testing, system updates, configuration changes, and implementation of modified applications as directed 
• Maintain accurate technical documentation, standard operating procedures, and end-user self-service resources 
• Track customer support issues through resolution, conduct follow-ups, and support customer satisfaction and service quality initiatives 
• Compile operational statistics, service metrics, and reporting information for designated management personnel 
• Collaborate with technical teams to support IT service continuity, operational efficiency, and compliance with organizational requirements 
• Perform additional duties as assigned while maintaining regular and reliable attendance 

Skills and Experience 

The Senior PC Specialist must have: 

• Active Tier III Public Trust clearance or the ability to obtain the required background investigation and eligibility determination 
• 5+ years of relevant IT support experience, preferably within enterprise, military, or DoW environments 
• Demonstrated experience installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, software applications, and peripheral devices 
• Experience utilizing IT service management (ITSM) platforms and ticketing systems to document, track, and resolve technical issues 
• Knowledge of network account administration, user access management, and basic network troubleshooting 
• Familiarity with DoW IT policies, cybersecurity awareness requirements, and regulatory compliance standards 
• Experience maintaining technical documentation, tracking service requests, and supporting end-user technology needs 
• Ability to provide technical assistance in a structured, security-conscious environment while following established procedures 
• Previous IT support experience within a military hospital, medical treatment facility, or other DoW healthcare environment 
• Experience using the Army Training Certification Tracking System (ATCTS) or comparable cybersecurity training and compliance platforms 
• Familiarity with military personnel transitions, including PCS, TDY, and deployment-related network account requirements 
• Experience supporting enterprise-level desktop environments, network account administration, and IT service delivery 
• Knowledge of DoW cybersecurity policies, Information Management Division (IMD) procedures, and user compliance tracking 

Education and Certifications 

The Senior PC Specialist must meet the following: 

Required 

• High School Diploma or GED 
• IAT Level I certification in accordance with DoD 8570/8140 requirements (e.g., CompTIA A+ or Security+) 

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Military Differential
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

The final salary offered within the posted range will be based on the candidate’s qualifications, experience, skills, education, and other job-related factors.